Player Safety

ee999 Responsible Gaming

We believe gambling should always be fun, controlled, and safe. This page explains the tools and resources ee999 provides to help every Bangladesh player stay in control.

Our Commitment to Safe Play

ee999 is committed to providing a safe, fair, and responsible gaming environment for all players in Bangladesh.

Online gambling is a legitimate form of entertainment when approached responsibly. At ee999, we work hard to ensure our platform supports players who want to enjoy cricket betting, live casino games, and slots within their personal limits. We provide a range of tools that give you full control over how you play — from setting daily deposit caps to taking a complete break when you need one.

We also recognise that gambling can become problematic for some individuals. If you ever feel that your gambling is no longer fun or is causing financial, emotional, or social harm, ee999 encourages you to make use of the player protection tools described on this page, or to contact our customer support team immediately. There is no shame in asking for help — we are here to support you.

21+
Age Policy: ee999 is strictly for adults aged 21 and above. All players must be 21 years or older to register and play on the Platform. Age verification is conducted for all accounts, and any account found to belong to a person under 21 will be immediately suspended and all funds returned.

Player Protection Tools

Six built-in tools available to every registered ee999 player, accessible directly via your account settings.

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Deposit Limits

Set daily, weekly, or monthly bKash/Nagad deposit caps to stay within your budget.

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Session Reminders

Receive time alerts during play so you always know how long your session has lasted.

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Cooling-Off Period

Take a short break of 24 hours to 6 weeks with a temporary account suspension.

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Self-Exclusion

Request a permanent or long-term exclusion if gambling is becoming a serious concern.

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Reality Checks

Automatic pop-up summaries show your session time and net win/loss at set intervals.

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Player Education

Access guides on how games work, odds, and how to recognise problem gambling behaviour.

How Each Tool Works

Detailed guidance on setting up and using each responsible gaming feature on your ee999 account.

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Deposit Limits
Deposit limits allow you to cap the total amount you can transfer into your ee999 account via bKash, Nagad, Rocket, or any other supported payment method within a chosen time window. You can set a daily, weekly, or monthly limit — or all three. Limits take effect immediately when set. Reducing an existing limit takes effect immediately. Increasing a limit requires a 48-hour cooling period before the higher amount is applied, giving you time to reconsider. To set a deposit limit, go to your Account Settings and select Responsible Gaming.
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Session Time Reminders
Session reminders send you an on-screen notification after a duration of your choosing — for example, every 30 minutes, 60 minutes, or 2 hours — to let you know how long you have been playing. The notification shows your total session time and gives you the option to continue or end the session. Many players find that regular reminders help them maintain a healthy relationship with gambling by keeping time spent in perspective. You can configure reminder intervals in Account Settings under Responsible Gaming.
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Cooling-Off Period
A cooling-off period is a temporary account suspension that you can activate yourself. You choose the duration — from a minimum of 24 hours up to a maximum of 6 weeks. During this period your account is suspended, you cannot log in, and no marketing communications will be sent. After the cooling-off period expires, your account is automatically reactivated. This tool is ideal if you feel you need a short break without committing to a permanent exclusion. You can request a cooling-off period by contacting ee999 customer support or via Account Settings.
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Self-Exclusion
Self-exclusion is available for players who feel their gambling has become, or is at serious risk of becoming, a problem. When you request a self-exclusion, your ee999 account is closed for a minimum period of 6 months, up to a permanent exclusion. During this period, ee999 will take all reasonable steps to ensure you are not able to open a new account, and will stop sending all promotional materials. Self-exclusion requests are processed within 24 hours of receipt. This decision cannot be reversed during the exclusion period. To request self-exclusion, contact ee999 customer support immediately.
Important: All responsible gaming tools are available free of charge to every registered ee999 player. There is no cost, no penalty, and no stigma in using any of these features. If you are unsure which tool is right for your situation, our support team is available 24/7 to help you choose the most appropriate option.

Signs of Problem Gambling

Recognising the warning signs early is the first and most important step. If any of the following apply to you or someone you know, please seek help.

  • Gambling more than you can afford to lose, or betting with money intended for essential expenses like rent, food, or bills.
  • Chasing losses — continuing to bet in an attempt to win back money you have already lost.
  • Lying to family members or close friends about how much time or money you spend on gambling.
  • Gambling to escape from stress, anxiety, depression, or other personal problems rather than for entertainment.
  • Feeling restless or irritable when you are not gambling, or when you try to reduce or stop.
  • Neglecting work, education, or important personal relationships as a result of time spent gambling.
  • Taking loans, selling possessions, or engaging in dishonest behaviour to fund gambling.
You Are Not Alone: Problem gambling affects people of all backgrounds and income levels across Bangladesh. Recognising the signs is a sign of strength, not weakness. ee999 customer support is available around the clock to refer you to the right tool or direct you to professional assistance. Reaching out is always the right decision.

Protecting Minors

ee999 strictly enforces a minimum age requirement of 21 years for all players. Our registration process includes age verification checks, and we conduct identity verification (KYC) on all accounts before the first withdrawal is processed. Any player who provides false information about their age during registration will have their account permanently closed and all funds forfeited.

If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to gambling websites. Keep your ee999 login credentials private at all times and log out of your account when you are not using it. Do not allow any person under 21 to use your account under any circumstances.

Report Underage Access: If you believe a person under the age of 21 has registered or is using an ee999 account, please contact our support team immediately at [email protected]. We take all such reports seriously and will investigate and act promptly. Protecting young people from gambling harm is a responsibility we share with every adult player on our platform.

Tips for Staying in Control

Simple, practical habits that help you keep gambling in its rightful place — as entertainment, not a financial strategy.

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Set a Budget

Decide on a fixed amount you are comfortable losing before you start, and stick to it every session.

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Track Your Play

Review your transaction history regularly so you always have a clear picture of your deposits, bets, and withdrawals.

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Never Chase Losses

Accept that losing is part of gambling. Chasing losses nearly always leads to bigger losses. Stop when your session budget is gone.

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Take Regular Breaks

Step away from the screen during long sessions. Use the session reminder tool to keep your playing time in check.

Need Help? Contact Our Support Team

If gambling is affecting your wellbeing or the people around you, please reach out. Our team is ready to help, without judgement.

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24/7 Responsible Gaming Support

Our customer support team is available around the clock, every day of the year. Whether you want to set a deposit limit, request a cooling-off period, or talk through concerns about your gambling, we are here. You do not need to be in crisis to reach out — early conversations are always easier and more effective.

[email protected]
Contact Email: [email protected] — please include your registered mobile number and account username so our team can locate your account quickly and provide the most appropriate assistance without delay.

Enjoy ee999 — Play Responsibly

Our games are here to entertain. Explore cricket betting and slots knowing ee999 has your back with the tools to keep play safe.

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21+ee999 is strictly for adults aged 21 and above. Please gamble responsibly and within your means.